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Gift Giver's Guarantee

Unopened purchases made between November 1, 2019 and December 24, 2019 may be returned with a receipt until January 15, 2020.

Holiday Store Hours

EB Games has extended holiday hours to better serve you this holiday season. Check out your local store's hours.

Customer Service Hours

Monday-Friday

10:00am - 7:00pm (EDT)

Saturday

CLOSED

Sunday

CLOSED

Except for the following:

Dec 24th, 2019

CLOSED

Dec 25th, 2019

CLOSED

Dec 26th, 2019

10:00am - 6:00pm (EDT)

Dec 31st, 2019

CLOSED

Jan 1st, 2020

CLOSED

Please call 1-877-442-6303 or email help@ebgames.ca to speak with a Customer Relations Representative.

EB Games Gift Cards

Physical Gift Card ordering deadline: Dec 9th at noon (EDT)
Digital Gift Cards: order anytime, and receive via email!

Get FREE Shipping

Receive free Standard Shipping on orders over $35 (before tax)! Restrictions may apply.

Shipping Deadlines

Gift Cards shipping outside Ontario

Dec. 9th by Noon (EDT)

Gift Cards shipping to Ontario

Dec. 16th by Noon (EDT)

Standard Shipping outside Ontario

Dec. 9th by Noon (EDT)

Standard shipping in Ontario

Dec. 16th by Noon (EDT)

Express Shipping anywhere in Canada

Dec. 17th by Noon (EDT)


Miss the shipping deadline? No problem!

Select the "In a Hurry? Collect In Store" link next to the product you'd like to purchase, and reserve your item for pick-up free of charge at one of our stores across Canada.

How long will it take my order to ship?

Orders placed between Nov 28, 2019 - Dec 6, 2019, and Dec 24, 2019 - Jan 1, 2020 will require up to 5 business days to process before shipment due to a substantial increase in order volume during these time periods. Outside of this period, orders with Express Shipping are processed within one business day, and orders with Standard or Free Shipping are processed within two business days. Please visit our Shipping Information page for more information.


Pre-ordering products for in-store pickup is fast and easy. First, ensure you’re logged in on ebgames.ca, and simply add eligible pre-orders to your shopping cart using the "Add to Cart" button. In your shopping cart, click on the "Pre-order online & pickup in-store" button to continue. A $5 deposit is required to ensure your product is reserved for you in-store. Please be aware that regular in-stock merchandise are not eligible for pickup in-store.

You’ll need to select an EB Games store where you’ll pickup your order. You can do this by using the map feature at the checkout and searching by city, store address, or postal code. Once your order is placed, you cannot change your selected store. You will receive an order confirmation by email and a call from the store once your product arrives. At that time, you’ll be required to pay the balance of your order at the store.

If you would like to cancel your pre-order, please visit the store that you directed the order to. An associate will be more than glad to assist you with the refund.

Please note that your order details will not be visible to the associates at your pick-up location immediately. Details will be sent within 24 hours of placing your order.

DIGITAL PC POPUP

Please note: This is a digital product. The product will be delivered in the form of a redeemable code which will be viewable on the "My Order" page.


All orders for Digital products are manually checked by our team prior to approval. If your order is placed outside of normal office hours (Monday to Friday), this may delay processing of your order.


Please note: Digital products are non-refundable and cannot be exchanged once the order has been processed.


Digital products purchased from this website will work on Canadian accounts only!

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